FAQ

Frequently Asked Questions

1. Can you provide a discount code for my order?

a. Please sign up to PCN subscription email via our website for new discount codes. You’ll find the subscription link in the footer of the website. You’ll also see a pop-up window when you first log onto the site which will prompt you to subscribe.

2. How do I make a return for a purchase I made online?

a. PCN doesn’t offer refunds, however you can arrange a return. Please see our Exchanges & Returns Page for details. Cancellations and quick returns can also be arranged via our Replacement Form.

3. What happens if an item is missing from my order?

a. Please contact us with your order number and details. Please complete our Replacement Form.

4. How do I check if a product has a certain ingredient?

a. Simply click on the product you’re wanting to learn more about, & you’ll find the ingredients list on the product page.

b. If you’re unable to find the ingredient list, please contact PCN for more information.

5. After I place my order, when will my order shipped?

a. Please see details on our Shipping & Delivery Page.

6. Do you have bundle packages?

a. Yes, click here for details for the bundle packages.

7. I don’t want my household member to know I’ve made a purchase

a. There is an option at checkout to not have labels on the packaging. For details with regards to contents and ingredients for your purchased products, you will need to refer to the website for these details.

8. Will the suppository give me a yeast infection or change my pH balance?

a. Products have been used and trusted by many women. Our products are intended to provide moisture and flavor without posing the risk of giving a yeast infection.

b. Oils contain no pH, therefore will not throw off pH. Yoni oils and yoni melts have no pH because they consist of mainly carrier oils.

c. Find our complete list of pH details for our sprays and soaps here.

9. Are the products edible?

a. Our flavored yoni oils, sprays & melts are edible.

b. The flavorless oil is not edible as it contains essential oils. The soaps and steamsare not edible. More information on products included in product description onthe Shop Pages.

10. Can you use the suppository with contraceptives?

a. Yoni melts cannot be used with latex condoms and IUD/Nuvaring and similar contraceptives.

b. Our products can be used with hormonal pills (combination & mini), contraceptiveshots and patches.

11. Does the suppository contain sugar?

a. No. Our products are sugarless, kosher, vegan, and alcohol-free.

12. How do you use the yoni melt, yoni oil and spray?

a. Details are in the product descriptions on the shop pages. Our postcards whichare placed in all orders contain a full list of the descriptions. This also includesinstructions for using each yoni collection.

13. What are ‘counts’ on the yoni melts?

a. This refers to the quantity of the suppository shells you will receive. The pricevaries depending on the quantity of shells; available in 6 count, 12 count & 24count.

14. Will yoni oil & spray affect fertility?

a. It’s highly unlikely any of our products will affect fertility. Please consult with ahealth physician before using any of our yoni products. Our products will not cureor prevent health illnesses.

15. Can the melts be used for sex and anal?

a. Yes. Our products can be used during sex, in all areas of the female and male anatomy. The products are made for both men and women.

b. Yoni products can be used in the female and male rectum area.

c. Our products are not strictly used for sex. The oils can be placed on all parts of the body to provide a fruitful aroma.

d. Note :: our flavorless yoni oil is not to be ingested due to it containing essentialoils (not consumable for humans).

16. I suffer from dryness but don't want any flavor. What do you have for me?

a. We have flavorless melts. The product is called “No flavor, just moisture yoni melt” link here

17. How often can you use the yoni?

a. The yoni can be used up to 3-4 times per week. It’s not suggested to be usedevery day as the area needs to refresh itself.

18. Can you use the yoni oil on other parts?

a. Yes, the yoni oil and spray can be used for other parts of the body.

b. The yoni melt is intended for insertion in the private area only. It is not suggestedthis is spread on the body.

19. Do you sell wholesale?

a. Currently we don’t sell wholesale, however this may change in the future.

20. Can I pick up my order instead of having it delivered? Can I find PCN products at a store nearby?

a. All orders are made to ship only. There is no local delivery or pick up.

21. What forms of payments does PCN accept?

a. Payment is taken via our online store. We accept PayPal, Debit Card, Credit Card, ShopPay, ShopPay Installments, Klarna, Affirm, Sezzle and Gift Cards. ShopPay is the first option during the checkout. To use the other payment methods, please select the option to “checkout as guest” under the shoppay checkout screen.

22. Does PCN accept Paypal as a payment method?

a. Paypal is an acceptable payment method for PCN shoppers.

24. Does PCN accept Gift Cards?

a. Yes, PCN does offer gift cards. Please attach link

25. Does PCN accept Money Orders?

a. PCN does not accept money orders as a form of payment.

26. Can you provide me with a discount code for my order?

a. Please subscribe to our email newsletter for all current and updated discount offers. There are options to receive a 15% discount for recycled jars and leaving a review from past orders.

27. How do I make a return for a purchase I made online?

a. Please refer to our Return and Exchange policy.

28. Where can I get some samples?

a. PCN does not offer samples for any products at this time.

29. Will I receive my order in time before the holidays/special occasion?

a. Holiday periods may have longer processing times. Please place your order at minimum 2 weeks ahead of your desired delivery date to allow for slower postage during the vacation and special events seasons.

30. My order has been in pre-transit for a couple of days, is it still going to ship out?

a. PCN handles orders according to the processing time the customer chooses (first class, priority and express). An order in pre-transit is simply still processing and will be shipped in the following time frame (refer to Shipping and Delivery page). If the order is in pre-transit for 10 days, the order may be delayed. PCN sends emails to customers whose orders are in delay.

31. How come my tracking number isn’t working?

a. All tracking numbers provided through SHIPSTATION are through USPS. PCN will give updates to customers whose labels were canceled. A second email will follow with a second tracking number.

b. Please make sure to check on the USPS website only with the provided tracking number.

32. Does PCN ship internationally?

a. We post worldwide including PO Boxes, Military Locations (APO / FPO / DPO) and Internationally.

33. Does PCN ship to PO boxes?

a. We post worldwide including PO Boxes, Military Locations (APO / FPO / DPO) and Internationally.

34. Does PCN ship to military locations (apo/fpo/dpo)?

a. We post worldwide including PO Boxes, Military Locations (APO / FPO / DPO) and Internationally.

35. How do I receive free shipping on my order?

a. All orders equal to or over $50 USD, are eligible for free shipping with USPS.

36. How fast is free shipping

a. Free shipping is handled through First Class Mail with USPS. PCN processing time for First Class Mail is 3-6 business days. Once handed over to USPS, it can take 1-5 business days to be delivered.

37. How do I update/cancel my order?

a. Please refer to our Exchanges and Returns page.

If you have any other questions, send us a message